Delete your Serenity account
Delete your account in the app, or request deletion by email even if you no longer have the app installed.
Request deletion without the app
Send an email to serenity@supply4uapps.com with the subject “Delete my Serenity account” from the email associated with your account. You do not need to reinstall Serenity or create a new account to make the request.
The button below opens your email app with the subject filled in. Review and send the email to submit your request. Opening the email draft does not submit a request or delete anything.
Supply4u will verify ownership before deleting the active account. If you no longer control the account email address, contact the same inbox for help. Never send a password, verification link, or private journal entry as proof of ownership.
Delete while signed in
Open You → Trust & privacy → Delete account & data. Read the warning, select the confirmation checkbox, and choose Delete my account & data.
Successful deletion removes the active Supabase account and then clears that account’s local profile and saved sign-in information on the device where deletion was requested. Guest and other signed-in profiles remain. This is permanent.
If the account service cannot confirm deletion, the app keeps local data and displays an error. If cleanup is interrupted after account deletion, reopen the app and use Retry cleanup if prompted.
Remove guest-mode data
In guest mode, open You → Trust & privacy → Delete account & data. The dialog is titled Delete device data. Confirm Delete my device data to clear Guest reflections and preferences on this installation. Other signed-in profiles remain. Guest cleanup does not delete an online account.
Local copies and other devices
An emailed account-deletion request removes the active account, but cannot remotely erase journals, conversations, or mood history stored on your devices. Remove those copies on each device using the app’s device-data controls or Android Settings → Apps → Serenity → Storage → Clear storage. Android labels can vary by device.
Clearing app storage or uninstalling is not a substitute for deleting an online account. Signing out or closing the app is not deletion. The built-in Example entry is not a restored copy of your journal.
Timing and records retained
In-app deletion completes when the account service confirms removal and device cleanup succeeds. For requests sent by email, Supply4u completes deletion within 30 days after verifying ownership and confirms completion by email.
Resolved support and deletion-request emails, including attachments and copies in Sent or Trash, are deleted within 90 days after resolution unless retention is necessary for a legal obligation. Service-provider security records, email-delivery logs, and recovery backups are separate and are not all erased by in-app deletion. Their retention and limits are explained in the privacy policy; we cannot promise a fixed erasure deadline for provider-controlled records.
Purchases
Google Play purchases are disabled in the current internal-test release. If you have a store subscription from another release, manage cancellation separately in Google Play; deleting your Serenity account does not automatically cancel a store subscription.